uGenius SmartBRANCH Solution
The uGenius Video Banking System was created to enable the distribution of multiple, smaller branches that offer staffing and operational models more consistent with those of popular retailers. And thus the uGenius SmartBRANCH® was born.
The word 'retail' gets thrown around a lot to the point most people don’t even know what it means anymore. By definition retail means:the sale of goods to ultimate consumers, usually in small quantities.
Retail financial institutions today consider themselves retail. But are they really? They engage in the sale of goods to consumers but they also schedule appointments, have a secretary-type person sitting at a desk to greet their customers, they have their customers wait in stuffy waiting areas and to top it all off they close their doors right when the customer gets off work. Does that sound retail? That sounds more like a doctor’s office.
Contrast that with your favorite clothing store, grocery store, shoe store, toy store, furniture store, restaurant or other retailer. They don't schedule appointments. They don’t have secretaries. They don't have stuffy offices and they don't close their door when it's most convenient for their customers.
In order for a financial institution to be truly retail they not only need to look the part, they need to act the part. That is why the uGenius SmartBRANCH® solution deploys the following uGenius Video Banking products:
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