1. Place Convenience— TruRetail® Distribution

The uGenius Video Banking System was created to enable the distribution of multiple, smaller branches that offer staffing and operational models more consistent with those of popular retailers’. 

Business Impact

Multiplying the number of locations will build brand and market visibility.

Shrinking the size of the branch lowers real estate, construction, and equipment costs.

Multiple locations will increase overall deposits and net income as the additional convenience attracts and retains customers

.

Key Questions

Are there target customers that you would like to reach with more convenient services and yet you cannot justify building a traditional branch to service their needs?

Are there high traffic areas such as retail centers, malls, grocery stores, universities, corporate offices, and transportation hubs where you could leverage a small footprint, low cost branch solution?

2. Time Convenience—Extended Service Hours

uGenius Video Banking solutions can be utilized in branch vestibules and drive-through lanes to extend Teller service hours up to 24 hours a day, 7 days a week. Research reveals that consumers are most likely to use video banking services on weekends, holidays, and outside of normal banking hours. Research also indicates that a large percentage of consumers are willing to switch financial institution to gain access to after-hours service options available through a video banking solution.

Click here to download Video Banking Consumer Research white paper.

Business Impact

Research indicates that a large percentage of consumers would switch to a financial institution utilizing the uGenius video banking solution to gain access to products and services during times of operation more consistent with popular retailers in the area.

Offering hours of operation consistent with popular retailers will increase overall deposits and net income as the additional convenience grows and retains your customer.

 

Key Questions

If you could cost effectively and safely offer operating hours consistent with popular retailers, would your customers value this added convenience?

Do you have existing branches that would benefit from implementing the uGenius Video Banking System?

 

3. Depth & Breadth—Branch Focus & Efficiency

The uGenius Video Banking System centralizes agents in one central location while still providing one-on-one personal service to customers. Customers who currently use the uGenius Video Banking System for their transactions prefer using this channel over the alternative.

Click here to download Video Banking Consumer Research white paper.

Business Impact

Branch locations that focus entirely on customer relationships and selling their entire set of financial products & services will increase share of wallet and net income per customer.

Centralizing agents’ resources allows for instantaneous load balancing of labor between busy and slow branches improving efficiency and lowering labor costs by up to 50%.

Centralizing agents removes the costs and management burden of hiring, training, and staffing these employees at each individual branch which in turn lowers overall operating costs and enables a viable growth strategy.

Centralized staff management improves overall service consistency and quality.

Centralized agents enjoy high job satisfaction in a safer and less stressful work environment which reduces turnover and sick time.

Key Questions

Do you want to turn your existing and future branches into solution destinations rather than transaction destinations?

Would centralizing agent operations and focusing on customer relationships and sells help you accomplish this?

Do you have branches that could benefit from lower labor costs and an increased focus on selling your entire set of financial products & services?